Shipping & Delivery
All orders will be processed and shipped out of our warehouses within 1 – 8 business days. In the event that the item is on back-order, you will be notified immediately as well as provided with an estimated date of when that item is set to be received in our warehouse. Some special order parts may require a longer timeframe for shipment.
- Privacy & Security
DiscountVacs.com values your business and place the highest level of importance in keeping safe the information you have entrusted with us with to complete your transaction. Security is an integral part of all DiscountVacs.com operations. At DiscountVacs.com we employ many methods of security that work together to keep our customers information safe. This includes of course the credit card processing systems, but also our web, email, and database systems that receive, store, and transmit your personal information.
Your connection to sensitive areas of the DiscountVacs.com website is always transmitted through a Secure Socket Layer server (SSL & TLS). Movement of payment data to the credit authorization network is also encrypted for security and final transmission to the DiscountVacs.com home office for processing is also double encrypted where it is transferred off the network (internet). Unless specifically asked not to do so by the customer, we destroy all hard data if any is used (paper copies). Customer records are only kept in a central intranet server that is not connected to the internet and a single optical backup device. All payment data including credit card information is purged from the order processing system after 30 days unless a customer asks to keep payment information on file.
Steps are taken to secure your personal information and are not lost in our commitment to privacy for our customers. We take extraordinary steps to protect the private information that you have entrusted us with, both physically and virtually. As a matter of policy, we do not sell, give, or trade your private information to any individual or company except for those directly required to complete the sale. We do not send unsolicited email. Your private information, including email address, is not left unprotected on a web or mail server. DiscountVacs.com uses web cookies to maintain state information, shopping cart/products and evaluate our advertising programs. No personally identifiable information is associated with 3rd party cookies or shared with our advertising or charity partners.
If you have questions about our security and privacy policy, please email the DiscountVacs.com team at CustomerCare@DiscountVacs.com
- Returns
Returns must be within 15 days of the received date. Your return must be clean and in good working order packed in the original package and include all original packing materials, manuals, and accessories to avoid a 25% restocking fee.
Please follow these steps to insure a complete credit to your account:
1. Contact email CustomerCare@DiscountVacs.com or call 888-391-8808 with your order information, reason for dissatisfaction, and request for a Return Service tag.
2. Dispose of any dirty bags / filters and/or empty any debris from the dirt collection cup. Clean any dirt or debris from product.
3. Pack the item in the original shipping carton with all of the packing materials that were in the carton when you received it. Your return must be packed in the original packaging and include all original packing materials, manuals, and accessories to avoid a 25% restocking fee.
4. Seal the carton and attach the authorized RS tag over any existing shipping labels.
5. Hand original packed return to the shipping company assigned for this return to DiscountVacs.com.
Once your return is received and is clean, good working order, packed in the original package, and includes all original packing materials, manuals, and accessories we will credit you with a complete refund. If your return is received in different and/or missing any original packaging, manuals, or accessories, your credit will be issued minus a 25% restocking fee plus any additional fees to replace missing manuals or accessories.
- Conditions of Use
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The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to DiscountVacs.com indicates acceptance of these terms and conditions. These terms and conditions shall supersede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by DiscountVacs.com. DiscountVacs.com reserves the right to make changes to this site and these terms and conditions at any time.
- Copyright and Trademark Notice
This site is owned and operated by DiscountVacs.com including all materials appearing on this site including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of DiscountVacs.com, Copyright @ 2011 ALL RIGHTS RESERVED. All audio and video clips and PDF Documents are the sole property of DiscountVacs.com or their respective content providers. All software used on the site is the sole property of DiscountVacs.com or those supplying the software. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without DiscountVacs.com’s prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
DiscountVacs.com and all sites operated by DiscountVacs.com, are trademarks or service marks of DiscountVacs.com, All custom graphics, icons, logos and service names relating to products or services owned by DiscountVacs.com, are registered trademarks, trademarks or service marks of DiscountVacs.com All other trademarks or service marks are property of their respective owners.
- Disclaimer and Limitation of Liability as to Products Sold
All of DiscountVacs.com’s products are guaranteed against defects for the term specified at the time of sale from the date of invoice. Except as expressly stated herein, DiscountVacs.com makes no representations or warranties, either express or implied, of any kind with respect to products sold on the DiscountVacs.com sites. Except as expressly stated herein, DiscountVacs.com expressly disclaims all warranties, express or implied, of any kind with respect to products sold on this site, including but not limited to, merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability to DiscountVacs.com arising from any product sold on the DiscountVacs.com sites shall be the price of the product ordered. In no event shall DiscountVacs.com, its directors, officers, employees or other representatives be liable for special, indirect, consequential, or punitive damages related to product sold.
Disclaimer and Limitation of Liability as to the DiscountVacs.com Web Sites
The DiscountVacs.com web sites and the materials therein are provided ‘as is’. DiscountVacs.com makes no representations or warranties, either express or implied, of any kind with respect to the DiscountVacs.com sites, their operations, contents, information, materials or year 2000 compliance. DiscountVacs.com expressly disclaims all warranties, express or implied, of any kind with respect to the sites or their use, including but not limited to merchantability and fitness for a particular purpose. You agree that DiscountVacs.com, its directors, officers, employees or other representatives shall not be liable for damages arising from the operation, content or use of the DiscountVacs.com sites. You agree that this limitation of liability is comprehensive and applies to all damages of any kind, including without limitation direct, indirect, compensatory, special, incidental, punitive and consequential damages.
Typographical Errors
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, DiscountVacs.com.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. DiscountVacs.com.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, DiscountVacs.com.com shall immediately issue a credit to your credit card account in the amount of the charge.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. DiscountVacs.com.com reserves the right at any time after receipt of your order to accept or decline your order for any reason. DiscountVacs.com.com reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed over $1000.00 (U.S.) must obtain pre-approval with a signed fax-back charge slip. We may require additional verifications or information before accepting any order. Your credit card will be charged when your order is placed. DiscountVacs.com is a reseller and distributor to end user customers and businesses.
Sales Taxes
Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any state.
Service and Support
All requests for technical service and support should be made with the support team at CustomerCare@DiscountVacs.com DiscountVacs.com will provide on-line technical information where available as well as links to the technical support departments of most manufacturers.
Jurisdiction and Venue
You agree that any legal action brought against DiscountVacs.com shall be governed by the laws of the State of Nevada without regard to its conflict of law principles. You agree that the sole jurisdiction and venue for any litigation arising from your use of or orders made on the DiscountVacs.com sites shall be an appropriate federal or state court located in Las Vegas Nevada.
